Refund policy
Return & Refund Policy
At Purr & Planets, many of our physical products are made to order especially for you. Because of the nature of made-to-order, print-on-demand, and personalized products, we generally do not accept returns or exchanges due to change of mind, incorrect size or product selection, or customer ordering errors.
Damaged, defective, or incorrect physical items
We want you to love your order. If your physical item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us as soon as possible after delivery.
Please include your order number, a brief description of the issue, and clear photos showing the problem. Once we review your request, we will determine the appropriate resolution, which may include a replacement or refund when applicable.
Digital products
Due to the nature of digital products and instant-download content, digital purchases are generally considered final sale and are not eligible for returns, exchanges, or refunds once the digital content has been delivered or accessed.
If you experience a technical problem accessing your digital purchase, receive an incorrect file, or the file is defective or unusable, please contact us and we will work to resolve the issue.
This policy does not limit any rights or remedies that may be available to you under applicable law.
Personalized and custom products
Personalized and custom-made products cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect.
Please carefully review names, spelling, personalization details, colors, sizes, and other selections before completing your order.
Sizes and product details
Please review the product description, size guide, dimensions, and other product information before ordering. Customers are responsible for selecting the appropriate size and product options. We generally cannot offer refunds or exchanges for incorrect selections.
Cancellations and changes
Because physical orders may enter production shortly after they are placed, cancellations and changes are not guaranteed. If you need to request a cancellation or modification, please contact us as soon as possible. We will do our best to accommodate your request if production has not yet begun.
Digital orders that have already been delivered or accessed generally cannot be canceled.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have questions about your order or experience an issue with a product, please contact us at:
Purr & Planets
Where pets meet the stars.